Choose the centre: Bristol

Frequently Asked Questions

Booking

CAN I BOOK A PARTY?

Yes, you can! Check the parties section of site and submit "host a party" request. Our team will be happy to assist and put together the package to suit your party needs with the best parties one could imagine.

CAN I ORGANISE AN EVENT?

Yes you can! Check events section of the site and submit "organise you own event with us" request to info@vertigovr.co.uk. Our team will be back to you shortly to work out the best way to bring your idea to life.

CAN I ORGANISE A TEAMBUILDING EVENT?

Yes, you can! Check the parties section of site and submit a request. Our team will be happy to assist and put together the package to suit your needs with incredible team buildings for all to enjoy.

CAN I ORGANISE AN EVENT?

Yes you can! Check events section of the site and submit "organise you own event with us" request to info@vertigovr.co.uk. Our team will be back to you shortly to work out the best way to bring your idea to life.

PARTIES

What is included with the party?

Partygoers will get to experience our VR Arenas, a Twingo VR and in addition to this, they will be given exclusive access to our party area with tables, chairs and Xbox series S consoles, as well as a designated party host to guide them through the activities. Up to two-party organisers can have free rides on our Twingo VR  as a special bonus. To find out more about our party package please visit: https://vertigovr.co.uk/bristol/birthday-parties 

How much does it cost?

There is a fixed fee for parties up to 8 players of £210 off-peak, and £250 at peak times. Any additional players are charged at £26 off peak, and £30 at peak times.

When is peak time?

Our peak times are weekends FRI-SUN and school holidays.  

What is the minimum number of people for a party?

There is no minimum number, but there is a flat fee of 8 people.

What is the maximum number of people?

Currently, the maximum is 16 participating guests. We can still organise parties for more with our venue hire options.

How long does the party last?

Your party will last 2 hours.1 hour of this time will be spent immersed in our activities, while the remaining time will be spent in our private party area where the party will have a full advantage of the Xbox series consoles and the option for food and drinks. 

Is food and drink included in the package?

Food and drink are not automatically included in the party package. However, there is an option to have sweet snacks from our reception.

Can I bring my own food?

You are more than welcome to bring your own or order food to be delivered to our venue from any of the surrounding food establishments. We recommend arranging delivery for around 60 minutes after your allocated start time. 

We do ask that all drinks are purchased on the premises. 

Do you provide cutlery?

We sure do. Please add your request in the notes when submitting the enquiry.

Do parents need to be present?

If the party goers are under the age of 12, we ask that at least two responsible adults remain in the venue. They are at liberty to use the motion rides, and are welcome to relax in the party area.

Can I bring my own decorations?

Yes of course! You are more than welcome to decorate your dedicated party room.

Can I light candles or sparklers?

Unfortunately, shopping centres policy will not allow that.

Is there an age Limit?

Unfortunately our attractions are only suitable for ages 6 and above. This is mainly due to the physical challenge of fitting our headsets or 3D glasses on to smaller heads.

Can I have a go?

Yes. We offer free rides to up to two party organisers. The kids can't have all the fun!

Can I hire the whole venue for an event?

Yes, you can! We offer a Theme Park package which allows complete access to our venue and unlimited use of every attraction. Attendees will be able to play together, play solo and enjoy our immersive thrill rides to their heart's content. More information can be found here: https://vertigovr.co.uk/bristol/private-theme-park 

Can I get a refund if I cancel the event?

With parties, if you cancel your booking up to 48 hours in advance you can expect to receive a full refund.

Can I change the number of guests?

Amendments can be made to the party booking up to 24 hours in advance. To avoid disappointment we do advise letting us know as soon as possible if you wish to add guests to your booking. There are a limited number of arenas and we can’t always guarantee that there will be space available. 

How do I pay for my party?

Once we have arranged a time for your party and confirmed availability, an email will be sent containing a party invite for you to share with guests along with a link to your invoice. We do ask that you try to pay within 3 days of receiving this email to secure your booking, but if you need longer just let us know. 

VENUE

Where are you located?

We are situated on the 1st floor of the Galleries shopping centre in Bristol. You can find us here

How do I buy gift vouchers?

Gift vouchers can be purchased through our website or directly over the counter at our venue and they are valid for 12 months. 

How can I use my gift vouchers?

Simply go on to our website and select the amazing experience you’d like to take part in. When you get the checkout enter the voucher code, et voila! You’re good to go.

What can I do if I’m just spectating?

If you will not be participating in any of the attractions, we have a seating area for you to sit back and relax while spectating.

Your waiver mentions photography and video. Will I be photographed?

If we are ever filming or photographing guests in our venue, we will always ask for permission beforehand. This section of the waiver is to cover those who may appear in the background of one of our recordings or images. We will always do everything in our power to let you know if there is ever filming or photography going on in our venue, and if there are any concerns you can speak to a member of our friendly staff to let them know. 

Do you sell food and drink?

We offer light snacks and soft drinks. 

Can I do this if I'm pregnant?

Our VR arenas are absolutely fine if you are pregnant, however, we advise due to the intensity of some of the rides that pregnant women consult with a medical professional before taking part.

Will the equipment fit over my glasses?

Depending on the size of your lenses, most of our equipment will comfortably fit over your glasses. It should be noted that some people find with VR that they are still able to see perfectly fine without their glasses. 

Will the equipment work if I am normally wearing glasses?

For most people wearing glasses in normal life, it is not needed in VR as displays are so close to the eyes, however, users can wear glasses whilst wearing a VR headset provided that frames fit in. Unfortunately, those having to wear glasses with trifocal lenses may find it complicated to use a VR headset and may want to try it first. If needed our guests are welcome to visit the venue even to just check if they need to wear glasses and return at a later date for the full visit.

Can I still play with a broken arm?

Unfortunately, because of the need for two controllers for most of the titles in the VR arenas, you will not be able to play but we can always advise on the titles that require only one controller allowing you to play. Nevertheless, you can take part in the Twing VR motion ride, but please be mindful that this is an intensely moving attraction and we would advise against taking part. 

Are you wheelchair accessible?

Yes, our building is wheelchair accessible.

What if I suffer from epilepsy?

With VR the images flash very quickly and generally this is too quickly to trigger a seizure in people with photosensitive epilepsy. However, the field of view is large and so more of the eye is stimulated. This means that more of the brain may be affected and this might trigger a photosensitive seizure. We advise consulting with a medical professional beforehand. 

Do I have to book in advance?

We advise booking VR Arenas in advance in order to ensure you have a slot. With regards to the Twingo VR you are likely to get a slot on the day, but if you don’t want to risk it we strongly advise booking a specific time slot online. 

Can I bring food from outside?

Unless you are part of a booked VR birthday party you will not be allowed to bring food from outside retailers. However, we offer snacks and soft drinks in house.  

Can I use the Xbox series S consoles ?

Unfortunately unless you are part of a booked birthday party, teambuilding or educational session, you are unable to play on the consoles.

Are you hiring?

We’re always on the lookout for bright, enthusiastic people to join our team. Follow us on Indeed and make sure to submit an application whenever there is an opening. 

Can VR make me feel motion sick?

Although it's a possibility, the majority of our customers do not experience this. Some of these games are designed to specifically avoid causing motion sickness. However, if you do start to feel ill while playing, please take some time out of the headset until you feel better.

What hygiene measures are in place?

First of all, we believe that our VR experiences were almost made for social distancing. Each VR Station is 2.4m wide with plenty of space for keeping apart.

Our sanitising procedures include the application of antibacterial solutions and lens cleaners after every use of equipment. Sanitising stations are available throughout the building.  We have switched to a cashless operation.

EVENTS

Do you ever host competitions?

We are keen believers in the competitiveness in every one of us, therefore we had to include these in our entertainment program. We are planning at least 6 eSports events at Vertigo VR Bristol for the next year. You will have a chance to prove your VR skills 

ARENAS

What is a VR Arena?

Each arena is a room-scale gaming environment powered by the HTC Vive FOCUS 3. Fire arrows, dodge bullets and train with a lightsaber. Whichever virtual world you choose, you’ll be in control of the action. You can even try out multiplayer with family or friends if you hire multiple arenas. During your allocated time slot you are free to browse through an ever-expanding library of over 25 VR titles. 

Do I need to have played VR before?

You don't not need to have any experience with VR. At the beginning of each session one of our staff members will give you a tutorial on how our equipment works to ensure the best experience, they will also be on hand to answer any questions you have during and after your session.

How many games do you have?

We have over 25 games and experiences to choose from on our VR Arenas. We are constantly updating and adding new games to our systems so be sure to check out our games list on the website. 

Am I limited to just one game?

No not at all, we have over 25 games in our library for you to freely explore during your time in the VR arenas. You could go from fighting zombies to being a fruit ninja in a matter of seconds. You don’t need to worry about having any prior experience or technical knowledge as everything is set up to be as user-friendly as possible. If you ever get stuck our delightful staff are always on hand for recommendations and guidance.

Can I book 1 Arena for multiple people?

Unfortunately not. Due to time and hygiene reasons we are unable to allow our customers to share just one arena.

Can I Play Multiplayer

A number of our VR titles are set up for multiplayer gaming. If you book more than one Arena you will be able to play together in the same game and communicate through your Headsets. Depending on the title You can do either co-operative or PvP (Player Vs Player) from 2 up to 8 players.

Can I make sure multiple arenas are next to each other?

We will do our best to put groups of players near each other. However, it is not necessary as players can speak and interact with each other no matter where they are in the venue, through the VR arenas headsets. 

How long should I book for?

If you have had no prior experience with VR we recommend that you book at least a 60 minute time slot on our VR Arenas to allow you enough time to understand how they work and get to grips with the technology and games we offer. 

Can I use the VR Arenas while sitting down?

We recommend standing while playing in our VR Arenas because of the need for movement in some of our games. However, if there is a medical reason why a player may need to be seated we will do our best to accommodate you and recommend suitable titles. There is still plenty of fun to be had.

Can I play VR with glasses on?

For the most part, yes. When wearing glasses with VR, most frames should safely fit. However, some larger frames might not be suitable. And it's worth noting that many people wearing glasses on a daily basis do not require it in VR.

Hygiene

What hygiene measures are taken at the venue.

Check our SAFE, SANITIZED AND SOCIALLY DISTANCED page HERE

Something still looks unclear? You can always email us to info.bristol@vertigovr.co.uk or call to 01174270164.