Terms of Service

By placing the booking, you are accepting the following Terms & Conditions.


Full payment of all applicable fees is required upon making a booking. VR Arena is available for both payment online and booking with payment upon arrival to the venue.

We recommend booking early for the best choice of dates and time slots.

Most of our attractions are available for the same day online booking.

VR Sphere, 5D Cinema, VR Ride and all other motion rides tickets and offers can be booked online 24 hours in advance and will stay valid for 3 months from the chosen date.

On the day tickets are available at reception on a walk in basis - no reservation required.

PC Gaming is booked for use on a chosen date at any time during the opening hours and subject to a normal waiting.

Whilst our waiting time is normally very minimal it could be impacted by busier periods and party packages that are given a priority.

Our 16 gaming PCs availability is on a first come first served basis so specific time can not be booked and therefore waiting times can be longer thus only limited number of online bookings per day are released. Once added to the PC Gaming account time will not be removed unless account has been unused for over 365 calendar days.

Please make sure to check our Facebook page for any temporary amendments in the opening hours such as closures during the private venue hire events and unpredictable emergencies.

Vertigo VR has longer opening hours during school holidays which can be checked on our Facebook page.

Gift Vouchers:

Vertigo VR Gift Vouchers are generated and automatically emailed to chosen recipients address upon confirmation of successful payment being processed.

Vertigo VR Gift Vouchers can be redeemed by making an online booking at www.vertigovr.co.uk or by visiting us at 3, Savoy Crescent, Milton Keynes MK9 3PU.

Gift Vouchers are valid for 12 months from the moment when successful payment received.

Gift Vouchers may be used as part or full payment against any of our experiences, products or offers available.

Any remaining Gift Voucher balance will stay valid until its expiry date.

Gift Vouchers may not be resold or exchanged for cash value.

To use a Gift Vouhcher for the VR Arena guests will require to opt to pay on arrival and produce the vouhcer at reception.

Cancellations and refunds:

A full refund will be issued for all reservations cancelled at least 24 hours in advance of a scheduled booking or starting date.

To cancel your booking please follow the link provided at the bottom of the booking confirmation email.

Refund for the cancellations requested until 24 hours in adavance of a scheduled booking or starting date will be issued within 48 hours of submitting such request and funds may take up to 10 calendar days to be received.

Cancellations requested less than 24 hours before the scheduled booking are not entitled to refund but can be moved up to 10 calendar days ahead subject to availability by calling the venue 01908464640 or emailing info@vertigovr.co.uk.

Refunds are issued to the original source of payment only.

Bookings paid by gift vouchers will be credited back to the balance of the voucher used.

Party bookings:

For avoidance of doubts party bookings are followed with general terms of service with adition of below listed clauses.

Minimum age for participating guests is 6. Guests younger than 6 will not be allowed to take part in actvities.

Parties are welcome to bring/order own food but drinks are to be purchased at the venue and cannot be brought from the outside.

We require full payment in advance to secure your chosen date and time however Vertigo VR provide free cancelation with a full refund for up to 1 day (5 days for the teambuildings and corporate clients) prior to the chosen date.

Assumption of risks:

If you do take part in a VR or 5D simulation, it is at your own risk. Please be aware if you are pregnant, suffer from heart conditions, epilepsy or inner ear problems we recommend it is in your best interest not to take part in the VR or 5D experience as there are flashing lights, sudden movements and loud noises.

With PC Gaming you are hiring use of a Gaming PC not a Games Console. Basic IT skills are needed to use our PC gaming area.

Age restrictions:

Our attractions should be suitable for most over the age of 6+ however staff discretion will still be used if a child is too small to ride or to fit our VR headsets.

Customers under 12 must always be accompanied by an adult/guardian/party organiser.

Vertigo VR takes no responsibility for children left unattended.

Vertigo VR offers a variety of software titles with a range of genres and ratings. Vertigo VR team can provide helpful recommendations regarding content, but it is the sole responsibility of the parent / guardian of any visitor under the age of 18 to ensure that the content selected by them is deemed appropriate.


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