Safe, Sanitised and socially distanced

Terms and Conditions

By placing the booking, you are accepting the following Terms & Conditions.

All visitors to Vertigo VR must complete the waiver regardless if they are participating in activities or not.

Booking:

Full payment of all applicable fees is required upon making a booking.

We recommend booking early for the best choice of dates and time slots.

Most of our attractions are available for same-day online booking subject to availability.

We require all bookings to arrive 15min before their scheduled time for check-in.

Please make sure to check our Facebook page for any amendments in the opening hours.

Vertigo VR has longer opening hours during school holidays which can be checked on our Facebook page.

Gift Vouchers:

Once purchased Vertigo VR Gift Vouchers are automatically generated and sent to your email address.

Vertigo VR Gift Vouchers can be redeemed by making an online booking at www.vertigovr.co.uk.

Gift Vouchers are valid for 12 months from the moment when successful payment received.

Gift Vouchers may be used as part or full payment against any of our experiences, products or offers available.

Any remaining Gift Voucher balance will stay valid until its expiry date.

Gift Vouchers may not be refunded, resold, or exchanged for cash value.

Cancellations and refunds:

Store credit will be issued for all reservations canceled at least 24 hours in advance of a scheduled booking.

To cancel your booking please send us a note to info@vertigovr.co.uk.

Cancellations requested less than 24 hours before the scheduled booking bears the full cost of the booking.

Bookings paid by gift vouchers will be credited back to the balance of the voucher used subject to the appropriate notification given.

In the event of a force majeure, Vertigo VR cannot be held responsible for cancellations as those are due to reasons outside of our control. In such an instance we will endeavour to re-arrange the booking for another date where possible or offer gift vouchers to the amount matching the original value of the booking.

Party bookings:

For the avoidance of doubts party bookings are followed with general Terms & Conditions with the addition of below-listed clauses.

The minimum age for participating guests is 6. Guests younger than 6 will not be allowed to take part in activities.

Parties are welcome to bring/order their own food but drinks are to be purchased at the venue and cannot be brought from the outside.

We require full payment in advance to secure your chosen date and time however Vertigo VR provides free cancellation with a full refund for up to 1 day (5 days for the team building and corporate clients) prior to the chosen date.

Everyone attending the event will have to complete the waiver.

Assumption of risks:

If you do take part in a VR or 5D simulation, it is at your own risk. Please be aware if you are pregnant, suffer from heart conditions, epilepsy, or inner ear problems we recommend it is in your best interest not to take part in the VR or 5D experience as there are flashing lights, sudden movements, and loud noises.

The complete list can be found in the waiver(Assumptions of risks, conditions of participation, the release of liability, waiver of claims, and indemnity agreement.)

Age restrictions:

Our attractions should be suitable for most over the age of 6+ however staff discretion will still be used if a child is too small to ride or to fit our VR headsets.

Customers under 12 must always be accompanied by an adult/guardian/party organizer.

Vertigo VR takes no responsibility for children left unattended.

Vertigo VR offers a variety of software titles with a range of genres and ratings. Vertigo VR team can provide helpful recommendations regarding content, but it is the sole responsibility of the parent/guardian of any visitor under the age of 18 to ensure that the content selected by them is deemed appropriate.