Terms of Service

By placing the booking, you are accepting the following Terms & Conditions.

Booking:

Full payment of all applicable fees is required upon making a booking. VR Arena is available for both payment online and booking with payment upon arrival to the venue.

We recommend booking early for the best choice of dates and time slots.

Most of our attractions are available for the same day online booking.

VR Sphere, 5D Cinema, VR Ride and PC Gaming are booked for use on a chosen date at any time during the opening hours and subject to a normal waiting.

Whilst our waiting time is normally very minimal it could be impacted by busier periods and party packages that are given a priority.

Please make sure to check our Facebook page for any temporary amendments in the opening hours such as closures during the private venue hire events and unpredictable emergencies.

Vertigo VR has longer opening hours during school holidays which can be checked on our Facebook page.

Gift Vouchers:

Vertigo VR Gift Vouchers are generated and automatically emailed to chosen recipients address upon confirmation of successful payment being processed.

Vertigo VR Gift Vouchers can be redeemed by making an online booking at www.vertigovr.co.uk or visiting us at 3, Savoy Crescent, Milton Keynes MK9 3PU.

Gift Vouchers are valid for 12 months from the moment when successful payment received.

Gift Vouchers may be used as part or full payment against any of our experiences, products or offers available.

Any remaining Gift Voucher balance will stay valid until its expiry date.

Gift Vouchers may not be refunded,resold or exchanged for cash value.

To use a Gift Vouhcher for the VR Arena guests will require to opt to pay on arrival and produce the vouhcer at reception.

Cancellations and refunds:

Store credit will be issued for all reservations cancelled at least 24 hours in advance of a scheduled booking.

To cancel your booking please follow the link provided at the bottom of the booking confirmation email and send us a note to info@vertigovr.co.uk .

Cancellations requested less than 24 hours before the scheduled booking bear full cost of the booking.

Bookings paid by gift vouchers will be credited back to the balance of the voucher used subject to appropriate notification given.

In event of a force majeure Vertigo VR cannot be held responsible for cancellations as those are due to reasons outside of our control. In such instance we will endeavour to re-arrange the booking for another date where possible or offer gift vouchers to the amount matching the original value of the booking.

Party bookings:

For avoidance of doubts party bookings are followed with general terms of service with addition of below listed clauses.

Minimum age for participating guests is 6. Guests younger than 6 will not be allowed to take part in activities.

Parties are welcome to bring/order own food but drinks are to be purchased at the venue and cannot be brought from the outside.

We require full payment in advance to secure your chosen date and time however Vertigo VR provide free cancelation with a full refund for up to 1 day (5 days for the teambuildings and corporate clients) prior to the chosen date.

Assumption of risks:

If you do take part in a VR or 5D simulation, it is at your own risk. Please be aware if you are pregnant, suffer from heart conditions, epilepsy or inner ear problems we recommend it is in your best interest not to take part in the VR or 5D experience as there are flashing lights, sudden movements and loud noises.

Age restrictions:

Our attractions should be suitable for most over the age of 6+ however staff discretion will still be used if a child is too small to ride or to fit our VR headsets.

Customers under 10 must always be accompanied by an adult/guardian/party organiser.

Vertigo VR takes no responsibility for children left unattended.

Vertigo VR offers a variety of software titles with a range of genres and ratings. Vertigo VR team can provide helpful recommendations regarding content, but it is the sole responsibility of the parent / guardian of any visitor under the age of 18 to ensure that the content selected by them is deemed appropriate.